If you were traveling, stopped for gas and when it was finished pumping, you saw you owed nearly 10,000 dollars, what would you do? That’s the dilemma this Florida couple found themselves in and when they brought it to the attention of the attendant, they received an attitude they were not expecting.
According to reports, the store’s manager would not admit any wrongdoing or cooperate so the couple had to go over his head. Did he think he was going to be able to keep the money? He very easily could have called corporate and straightened it out.
Gas prices are relatively low in the United States these days. But, one Florida couple got an unwelcome surprise after their card was declined at a Valero gas station, last month.
Susan Gower and her husband checked their credit card account and saw a charge of $9,949.36 from the Valero gas station where they had apparently filled up their car with more than 27,000 gallons of gas.
Obviously, this was a mistake. Even a gas guzzling SUV can’t hold 27,000 gallons.
The Gowers assumed that correcting the error would be a fairly simple process. Their bank told them to contact the Valero station and that they would assuredly rectify the situation
Not so fast.
When they confronted the station manager about the error, he refused to admit that the charge was a mistake and told the Gower’s that their money couldn’t be refunded. “It stemmed from the glitch in his gas pump,” Gower said. “He just wouldn’t ever own up to the fact he was wrong.”
When the Gowers attempted to contact the Valero station’s owner he allegedly hung up on Mrs. Gower.
Two weeks later, after renting two cars in order to complete their daily commute, Valero’s corporate customer service got involved and the Gower’s account was credited back the money it was charged.
In the end, it wasn’t so much the inconvenience of not being able to purchase gas that frustrated the Gowers, but the gas station’s refusal to admit that they had made a costly error.
“I’m a teacher and 10-year-olds know they need to own up to their mistakes and try to make it right and apologize,” Gower said. “That’s what makes me mad.”
Watch the report here:
I would have pressed charges for theft which would have gotten his attention. This is why you always keep credit card receipts. Anyone in their right mind knows you’re not going to need 27,000 gallons of gas for a car, any car in any country.
I am laughing to myself thinking what most of you would have done in this situation. Drop me a comment below and let me know your alternative solution to this attendant. Would you sue the company? Show an attitude? Don’t forget to share this on your social media page.
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