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SHAMEFUL: Hotel Has Veteran ARRESTED Because of His… Service Dog?


Although 34-year-old U.S. Army veteran Jason White put his life on the line for years to protect Americans, the customer service he received at the Best Western in Bonita Springs, Florida revealed no appreciation for his service. He was arrested following the hotel’s eviction of his new service dog Camo. How shameful!

Carol Borden, with Guardian Angela Medical Service Dogs, which provided the dog to White, said House Bill 71, sponsored by Rep. Jimmie Smith, covers issues like this.

Camo was originally trained in a program specifically for veterans with post traumatic stress disorder at St. Matthew’s House in Naples and transferred to the Whites on Feb. 13. An official passing of the leash is planned in the fall, Jason White said.

The Wyoming, Mi., veteran received a traumatic brain injury and spinal wounds with the U.S. Army in Afghanistan in 2012 when an 200-pound improvised explosive device detonated near a vehicle he was in. He has been on anxiety medication, he said, and has been helped greatly by Camo.

Problems began, White said, after his wife signed for the room and he brought Camo in later and saw nobody at the front desk. Within 2 minutes of entering their room the dog ate something off the floor, White said, and started vomiting, frothing at the mouth and having hallucinations.

When White went to the front desk to seek help, he said manager Vinit “Vinnie” Patel, became irate about the dog and asked the family to leave.

The veteran said he called the sheriff’s office and wound up being arrested instead.

He was charged with battery and destruction of property, the sheriff’s report said, after he kicked and cracked a television and shoved the hotel manager, Vinnie Patel.

Borden said the hotel’s reaction violates the ADA and a complaint would be filed. Borden said what happened to White at the hotel was a “travesty” for an American hero.

The Whites said they are willing to use this incident to educate the public about service dogs. “If nothing else we are hoping to bring education and awareness to this area,” Danielle White said.

Added Borden: “This is something we are teaching all the time. A service dog is not considered a pet.”

via WTSP

He was eventually able to find hospitality at a Holiday Inn Express in Fort Myers that gladly accepted the service dog with policies that comply with the Americans with Disabilities Act.

Do you agree that this type of treatment of our veterans is outrageous? Please leave us a comment and tell us what you think.



  1. Taunya says:

    I have taken my pets into Best Western’s all over the U.S. And have Never been treated like this. This is flat BS and I hope this Veteran goes after this particular motel.

  2. Reva says:


  3. Todd says:

    This guy had me right up until he broke the law, getting arrested for battery and destruction of property.

  4. Darrell says:

    wonder what the dog found on the floor. Sounds like the previous occupant was the one that needed to be arrested.

  5. Jim says:

    Several things here: 1. Service dogs ARE allowed in any hotel no discussion. 2.The manager is a Patel [which means that he sends money back to the Patel Caste in India and 3.Best Western will never get another dime of my or my company’s money if we have to sleep in a tent

  6. Terry says:

    I have delt with patels in the past. Most all the same. Think they are better than everyone. They treat the people that work for them like slaves..

  7. ML says:

    So something in the hotel room poisons the vet’s assistance dog, the hotel violates the ADA and the vet gets in trouble? OK, so what’s wrong with this pic?

  8. Benjamin says:

    The real issue here is not what happened. The real issue is, the person who didn’t share his or her name, who wrote this article left so many holes in it that we really do not know what happened. First, he ran to the front desk to get help. What did he say and and was he screaming, etc. The ADA rules state if the animal is misbehaving, it is perfectly acceptable to tell them to leave. So if he said, “My dog is puking all over everything in our room after eating something.” it may well have been acceptable to tell them to leave.

    Not a good article. I just asked my service dog, BB, and she agrees with me.

  9. Kevin says:

    Best Western is not a MOTEL. My wife and I never make reservations when we take long road trips. If I stop at a MOTEL and smell CURRY in the lobby I make an about face and leave pronto. Some of these PATEL MOTELS even have the nerve to hang AAA signs. The rooms are filthy and bug infested. Best Western owes this man a big apology along with some kind of compensation.

  10. Synthia says:

    I’m a veteran but not from the current war. I fought in Nam and we didn’t get the support our troops are getting today. If I ever encounter an idiot like Jeffrey he best keep his mouth shut. If he read the article he would have seen that the dog had been trained as a service animal. Sounds to me like he is related to that witch Fonda.

  11. Jack says:

    Violation of A.D.A. regs. Lose of payment of state and federal services. Maybe Vinie could find a cobra and then hope for a mongoose. Maybe a sign in front that says “we do not like veterans.” I am sorry that Jason was agitated to the point that police intervention was needed. A big Milk Bone for Camo.

  12. Dave says:

    in this case i think that he should sue the motel and the person that evicted him.

  13. Kathy says:

    I cant believe this. The hotel must not be run by Americans. The ADA ruling has been in effect for ages and should be honored whether it be a veteran with a service dog or a regular citizen. Hopefully the hotel chain will make restitution to Mr. White and educate their managers or owners about all of the federal and state laws. Sad.

  14. Pat says:

    Shame on them. To the Gentleman that says Dogs that help with Anxiety are NOT SERVICE DOGS RECOGNIZED AS SUCH BY THE ADA. I beg to differ; I have know several people that have ADA Recognized Service Animals (and have the tags and papers to prove so) that assist in treating Anxiety. Some are returning Veterans, such as this gentleman, and others are just everyday citizens. I will add though, when my friends travel, they are always upfront with reservations, and the front desk, that they do have a Service Animal with them, and they can show the paperwork with them upon request.

  15. shell73501 says:

    I am from a military family and quite familiar with ptsd. In all fairness, so a person is to stand back and allow someone to act out just because the words veteran/ptsd are thrown at you? No! You call the police and they can handle it, the veteran may require psychiatric care. And if you travel with a guide dog you should be respectful enough to make sure people are aware that the dog is there. Just because he is a vetetan, it doesn’t mean he is a saint either. Im not a fan of best Western anyway but i do think that this story is unfair and one sided.

  16. Sybil says:

    It’s criminal to treat our veterans with such disrespect
    Period. It seems that disrespect currently stems from the Top down. A fully disrespecting Commander and Chief and his administration.

  17. Michael says:

    I agree with the Patel comments. I have had consistently bad experiences with the Indian hotel keepers. They seem to make no attempt to understand American culture. I already avoid Best Western anyway.

  18. Thomas says:

    Two things wern’t mentioned here that should have been,1. No vet or trip to a vet was mentioned to help the Dog, And just because you are a veteran does not automaticly give you a license to tear up anothers Property or assault them. If this veteran is this bad off he should not be out in public, Because he is dangerous to himself and others apparently. And yes I am A dissabled Vietnam Vet, So no remarks needed about me not understanding or caring. Sometimes you have to protecct them from theirselves .

  19. James says:

    Never to stay at any “Best Western” again.

  20. Elaine says:

    For shame on you people. Criticizing the service member? I hope you need help some day AND THERE ISN’T ANYONE THERE FOR YOU(JEFFREY). YOU MUST BE A DIMWIT.

  21. Brenda says:

    I am very very sorry for Jason, no one, Veteran or NOT should have recieved that treatment from anyone. I am interested in what happened to Camo. Did he have to have medical attention? Did they find out what it was?

  22. Jeffrey says:

    If this dog was helping with anxiety as stated in the article it is not a service animal protected by the ADA it is a companion animal which does not fall under the ADA guidelines. Either way, it sounds like we have a hot head getting upset with someone and then hiding behind his veteran status as an excuse for his poor behavior.

    1. Roger says:

      Jeffrey, you’re an idiot. ADA specifically lists dogs who are trained to help with ptsd anxiety as service dogs. This disabled vets reactions might have a bit to do with his ptsd. So, how about this, when you are ignorant about a subject, do yourself a favor and keep your opinions to yourself.

    2. Melanye says:

      Um, you need to do some research dude. You know what? I’ll do it for you. Took me less than a minute using a Google search for what animals are covered as service animals by the ADA. Very interesting read.

      And I’m sorry, but anyone can be a hot head and try to hide behind something. A lot of people hide behind gender, sexuality, race, age, or education to try and ‘make an excuse’ for their behavior. This man served our country, like I did, and has a life-long problem now because of it. He deserves our respect. There are less than 2% of Americans that are willing to write a blank check to the US Government that is payable up to and including the cost of our lives. I did it. Did you?


    3. Paul says:

      To Jeffrey: You deffenantly need to do your reasherch, you are wrong on what determines a service dog. After reading your comments I went to Ada.gov and got the correct facts of service dogs! This is what the government site states as a service dog! ” How “Service Animal” Is Defined. service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are beaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medication, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provided must be directly related to the person’s disability. Dogs who sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Now I take you back to the article: “Camo was originally trained in a program specifically for veterans with post traumatic stress disorder at St. Matthew’s House in Naples and transferred to the Whites on Feb 13. Next important paragraph ” The Wyoming, Mi., veteran received a traumatic brain injury and spinal wounds with the U.S. Army in Afghanistan in 2012 when an 200-pound improvised explosive device detonated near a vehicle he was in. He has been on anxiety medication, he said, and has been helped greatly by Camp. If this is accurate and true then it is most definitely a service animal and not a companion animal. That the dog was trained for PTSD and veteran is on anxiety medication clearly makes it a service animal. That you seemed to miss those parts of the article shows your biases. That is why those in the service and hospitality need proper training on service animals. I’m in that industry and receive updated training at least once a year!

    4. Benjamin says:

      Jeffrey, You err. The ADA has everything to do with service animals, Emotional Support Animals and companion animals. This is because if you have a companion animal or an Emotional Support animal and you want to live in an apartment complex that does not allow pets, they must allow them without any extra fees. Also, they are allowed to fly with you, without being in a cage and you cannot be charged extra for them.

  23. Mary says:

    Every Motel owner is named Patel – from India. I remember well my first encounter with a Patel. Patel is not their real name but one they use

  24. Robert says:

    Unfortunately, it is not Best Western’s fault as they are franchised. We stay in hotels as little as possible as most are owned by Indians. FYI.. “Patel” is a taken name and loosely translates to “Inn Keeper”. Who knows what his real name is.

  25. Edward says:

    I travel ! I will make sure not to stay at the Best Western Hotels. What kind of idiot runs those hotels? They need a good lawsuit.

  26. Bill says:

    why not email the hotel chain?